Satisfacción del Cliente

1 How did you hear about us?

Google search

Recommendation from a friend/relative

I am an existing customer

Other:

2 Why did you choose to rent from us?

Good, competitive price

Diverse and well-maintained vehicle models

Professionalism and friendliness of the staff

The overall balance of the above

Positive reviews

3 How do you rate the transparency and accessibility of the rental terms and conditions?

Easy to access, I read them

Easy to access, but too many / too restrictive

Please specify which conditions you found inconvenient:

I was not interested in reading them

4 How do you rate the promptness of our services (reservation confirmation, waiting time for pick-up/drop-off)?

Very prompt

Relatively prompt

Lack of promptness

Detail if necessary:

5 How satisfied were you with the aesthetic and technical condition of the vehicle?

Very satisfied

Fairly satisfied

Dissatisfied

Detail if necessary:

6 Which communication method do you find most efficient in your interaction with us?

Email

Phone

7 In the future, I will rent again from BDV.Bestauto because:

You have the lowest prices

I appreciate the quality of the services and the friendliness of the staff

I like the variety of models

I will most likely look for other offers as well

8 In your opinion, what should we improve or change in our activity?

Encuesta de Satisfacción del Cliente